Cookie Policy

Cookies are small text files placed on your device when you visit a website. They help the site recognize your device and remember information about your visit, such as your preferences and login status. Similar technologies include web beacons, pixels, and local storage.

Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a service other than the website you are visiting). They can also be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period).

Magellan CRM uses cookies and similar technologies to:

• Keep you signed in and maintain your session securely
• Remember your preferences and settings across visits
• Understand how you interact with our platform so we can improve the experience
• Measure the effectiveness of our marketing campaigns
• Provide relevant content and product recommendations

We are committed to using cookies responsibly and transparently. The sections below explain each category of cookies we use.

These cookies are strictly necessary for the operation of Magellan CRM. Without them, core functionality such as logging in, navigating between pages, and accessing secure areas of the platform would not work.

• Authentication cookies: Verify your identity and keep you securely logged in during your session.
• Security cookies: Help detect and prevent fraudulent activity and protect against unauthorized access.
• Load-balancing cookies: Distribute traffic across our servers to ensure consistent performance.

Essential cookies cannot be disabled, as they are required for the Service to function properly.

Analytics cookies help us understand how visitors use Magellan CRM by collecting information about page visits, feature usage, and navigation patterns. This data is aggregated and anonymized.

• Performance monitoring: Track page load times and identify areas for improvement.
• Feature adoption: Understand which features are most and least used to guide product development.
• Error tracking: Detect and diagnose technical issues to improve reliability.

We use tools such as Google Analytics and our own internal analytics systems. You can opt out of analytics cookies through your cookie preferences.

Marketing cookies are used to deliver relevant advertisements and measure the effectiveness of our campaigns. These cookies track your activity across websites to build a profile of your interests.

• Advertising platforms: Cookies from services like Google Ads and Meta Pixel to serve targeted advertisements.
• Retargeting: Show you relevant Magellan CRM content after you leave our website.
• Campaign measurement: Track conversions and attribute sign-ups to specific marketing channels.

Marketing cookies are optional and can be disabled through your cookie preferences without affecting core platform functionality.

Some cookies on our platform are placed by third-party services we integrate with. These include:

• Payment processors: Cookies set by our payment provider to process transactions securely and prevent fraud.
• Customer support: Cookies from our support widget to enable live chat functionality and remember conversation history.
• Embedded content: Cookies from video hosting or social media platforms when embedded content is displayed.

Third-party cookies are governed by the respective privacy policies of those services. We carefully vet our partners and require them to meet our data protection standards.

You have several options for managing cookies:

• Cookie banner: When you first visit our site, you can choose which categories of cookies to accept or decline.
• Browser settings: Most browsers allow you to block or delete cookies through their privacy settings. Note that blocking essential cookies may prevent the Service from functioning properly.
• Opt-out links: For analytics tools like Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

Changes to your cookie preferences take effect immediately for new cookies. Existing cookies that have already been set will remain until they expire or you delete them manually.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically.