Your Privacy Matters

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

• Account Information: Name, email address, phone number, company name, and role when you register for Magellan CRM.
• Usage Data: Information about how you interact with our platform, including features used, pages visited, and actions taken.
• Client Data: Contact and property information you input into the CRM to manage your real estate business.
• Payment Information: Billing details processed securely through our PCI-compliant payment processors.

We use the information we collect to:

• Provide, maintain, and improve Magellan CRM services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent transactions and unauthorized access

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in platform operations, payment processing, and customer support, bound by contractual data protection obligations.
• Legal Requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Magellan, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication
• 24/7 monitoring and intrusion detection systems

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.

To exercise these rights, contact us at privacy@magellancrm.com. We respond to all requests within 30 days.

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we permanently purge your data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Magellan CRM is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of Magellan CRM after changes constitutes acceptance of the updated policy.